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...and it might not even cost you a bean.

Customers often find that they can have a completely new system, replace their handsets & gain inclusive calls all for less than they are currently paying just for maintenance, lines and call charges.

It’s about choice & freedom

Built on open technologies with a huge user base designed from the ground to be flexible and interoperable. Backed by commercial support and development, blended with award winning industry leading hardware.

Cloud, on-premise or both

Hybrid choice, the heart of the system is the controller and this can be housed in our highly available datacentre run on vSphere cloud architecture or as a physical device within your site.

Powered by the worlds #1 open source engine, over 1 Million production systems worldwide across 170 countries and used by the majority of the fortune 500 companies.

It's far more than just a phone system; but you can still 'just call someone'.

  • Telephone Calls & Telephone Conferencing
  • Mobile Phone Integration
  • Call Centre functionality
  • Advanced Call Steering & Control
  • Wall boards and reporting
  • Instant Messaging (IM text chat)
  • Screen Sharing / Presenting (coming soon)
  • Integrates with your company systems
  • On-line self install and management portal
  • Voice Messaging (voicemail)
  • Video Calls

System features include;

  • Auto attendants - Unlimited Multi-level
  • Call park / pickup (group & department)
  • Call forwarding (Busy, No Answer)
  • Call forwarding on not reachable (DR)
  • Call recording
  • Call queuing
  • Conference rooms / bridge
  • Endpoint manager (manage handsets)
  • Fax to email / desktop faxing
  • Find-me / Follow-me
  • Flexible inbound call routing
  • HD Voice (high definition audio)
  • Hunt groups / ring groups
  • Instant messaging & presence
  • Interactive directory system
  • Intelligent Intrusion Detection
  • Mobile device support
  • Music on hold (multiple tracks)
  • Handset paging
  • Phone apps (control system from phones)
  • Phone directory control
  • Remote office support
  • Reporting system
  • Responsive firewall
  • Route by Caller ID
  • Time based routing
  • Queue and agent system
  • Voicemail / Voicemail to email
  • Voicemail groups
  • Wakeup calls

Handset / device choices

Designed to work with IC-talk HC, these phones work natively out of the box with the system reducing complexities and delays on roll out and changes. Each phone in the series is powered by Power over Ethernet and features; speakerphones, dual Ethernet Ports, multi-way conference calling and HD voice quality.

Zero Touch Provisioning & system control enables rapid deployment of handsets. Phone apps enable users to control complicated system features in the cloud directly from their handsets.

User applications include:

Call Parking | Do Not Disturb | Time Conditions | Presence | Transfer to Voicemail | Visual Voicemail | Call Flow | Follow Me Conference Rooms | Call Forwarding | Queues | Queue Agents | Log in / Log out | Contacts

Ultimate Hardware Compatibility

20+ Manufacturers & 220+ Devices

With endpoint manager you can directly control and configure over 220 popular devices including; Desk Phone, Wireless Phones, Door Phones, Overhead Paging Devices, Gateways and Speciality devices.

supporting the following manufacturers;

Aastra, Algo, AND, Audiocodes, Cisco, Cortelco, Cyberdata, Digium, Grandstream,  Mitel, Mocet, Obihai, Panasonic, Phoenix Audio, Polycom, Sangoma, Snom, Uniden, Vtech, Xorcom, Yealink

Mobile & Connected

Link to your mobile devices and your office systems

How to buy IC-talk

IC-talk is available to qualified / certified entities only...

IC are the carrier and provide the service and second / third line support for the systems, they are installed and maintained by qualified entities. 

For details on requirements and purchase options please see the sections below;

Indirect via Partners

Select a certified partner, your partners could provide:

  • Pre-sales consultancy and quoting
  • Network cabling & hardware
  • On-site installation
  • User and admin training
  • Adds, moves & changes
  • Ancillary hardware
  • On-going 1st line support
  • Other support services as required

All wrapped up into contracts as desired…

Your billing for the service is direct to IC but all other  charges will be between you and your chosen partner.

Direct purchase

Get certified and self install / manage the solution in-house, prerequisites include:

  • Suitable technical staff
  • Attending training at Keele
  • Self managed network
  • Your own support staff for 1st line support

Where you meet the above criteria you can purchase direct  and self install the system, this is primarily for the larger SME who have their own internal IT department.

We train your staff and they look after your system  internally with IC providing the second and third line  support to the qualified individuals.

Want more information / help deciding?

If you are unsure which purchasing model to use or want to see the system in action please contact our team below and they can run through the options in more details and help you to choose the right model / partner to suit your business and skills.

Call one of our sales team on 01782 667788 to discover what IC-talk HC can do for you and your business.

You could also see our dedicated micro-site for more...

http://ic-talk.uk

Like to know more...

Contact our pre-sales team for more information

Let's Talk...

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